Dubai, UAE – Dubai Taxi Company (DTC) has entered into a significant five-year strategic partnership with Dubai Airports to exclusively provide taxi services at Dubai International (DXB) and Dubai World Central – Al Maktoum International (DWC). The deal is designed to further cement DTC’s position as the leading provider of mobility services in the city.
The partnership agreement was signed by Mansoor Alfalasi, CEO of Dubai Taxi Company, and Paul Griffiths, CEO of Dubai Airports, in a ceremony attended by senior officials from both organizations.
Long-Term Commitment to Mobility Excellence
This collaboration marks a new milestone in DTC’s long-standing relationship with Dubai Airports, which began in 1997. Over the years, DTC has expanded its role in supporting airport transportation services, which are vital for the millions of travelers who pass through Dubai’s busy airports each year. In 2024, Dubai Airports welcomed 93 million passengers across DXB and DWC, generating an impressive 6 million taxi and limousine trips.
The newly signed agreement ensures that DTC will continue to be the exclusive provider of taxis at both airports for the next five years, with the annual number of trips expected to exceed 8 million by 2029. Revenues from the partnership are projected to reach approximately USD 680.5 million over the duration of the agreement.
Fleet Expansion to Meet Growing Demand
In 2024, DTC doubled its taxi fleet at Dubai Airports in response to rising demand. This expansion aims to increase transportation capacity by 30%, enhancing efficiency and reducing waiting times for passengers. With this growth, DTC aims to avoid stretching the regular city fleet to accommodate airport traffic, ensuring a smoother experience for travelers.
Today, DTC operates an extensive fleet of 900 taxis at Dubai Airports, including 700 dedicated airport taxis. The fleet also features specialized vehicles such as pink taxis for women, children, and families, as well as accessible cars designed to serve people of determination. Additionally, DTC manages a fleet of approximately 500 premium limousines, providing high-end transportation services for those seeking extra comfort and luxury.
Smart Technology Enhancements for Seamless Service
DTC has prioritized innovation, equipping its taxis and limousines at Dubai Airports with cutting-edge technology to offer passengers a seamless travel experience. The fleet is integrated with smart dispatch systems and advanced instant booking technologies, which are easily accessible through user-friendly mobile apps. These systems ensure efficient, cashless transactions, and all vehicles are monitored by DTC’s control center to guarantee timely and safe transportation for every passenger.
“We are proud to continue our partnership with Dubai Airports and strengthen our role in providing world-class mobility solutions,” said Mansoor Alfalasi, CEO of Dubai Taxi Company. “Since our first collaboration in 1997, we have consistently enhanced our services to meet the growing demands of Dubai’s expanding airport facilities. Our team of trained drivers and sophisticated technology ensure that every passenger enjoys a comfortable, safe, and timely journey, reflecting Dubai’s status as a global transportation hub.”
Strengthening the Customer Experience
Paul Griffiths, CEO of Dubai Airports, emphasized the importance of reliable transportation services for travelers. “Our mission at Dubai Airports is to provide a seamless experience for every guest from the moment they step into the airport to the moment they leave. Ground transport is a crucial element of that journey, and our partnership with Dubai Taxi Company ensures that passengers at DXB and DWC experience exceptional service. This collaboration underscores our commitment to service excellence across all touchpoints of the airport experience.”
Looking Ahead to Future Growth
As part of the strategic partnership, both DTC and Dubai Airports are focused on improving the efficiency of airport mobility services in line with the increasing volume of passengers. The partnership is expected to play a significant role in Dubai’s broader vision for the future, supporting the city’s development as a global travel and tourism hub.
In addition to enhancing transportation efficiency, the partnership aligns with Dubai’s vision for sustainable growth and innovation, ensuring that both DTC and Dubai Airports remain at the forefront of providing world-class services that reflect the aspirations of the city’s residents and visitors alike.
With this five-year agreement, Dubai Taxi Company will continue to play a pivotal role in shaping the future of airport transportation services in Dubai. The partnership highlights the dedication of both DTC and Dubai Airports to providing exceptional service, improving mobility, and supporting the city’s continued growth as a global leader in tourism and business.
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