Dubai has launched an ambitious artificial intelligence (AI) strategy aimed at transforming government services. The plan will integrate AI into all government operations to create faster, smarter, and more efficient services for both residents and businesses.
AI Strategy Announced During Dubai AI Week
The strategy was revealed during Dubai AI Week, as reported by Emirates News Agency (WAM), a partner of TV BRICS. The initiative seeks to automate services, streamline processes, and introduce intelligent systems capable of anticipating and responding to user needs in real time.
Key Features of Dubai’s AI Strategy
The new AI strategy will have several key features aimed at improving government services:
- Instant Digital Processing: Documents will be processed digitally in real-time, reducing delays and increasing efficiency.
- AI-Powered Voice and Text Systems: Voice and text systems driven by AI will handle customer inquiries and provide real-time assistance.
- Smart Automation: Routine services will be automated, freeing up time for government employees to focus on more complex tasks.
The Strategy’s Core Principles
The strategy is built on twenty core principles that focus on:
- Data analysis
- Predictive technology
- System integration
- Strong cybersecurity measures
These principles will ensure the smooth operation and security of the AI systems while delivering enhanced services.
Maritime Services First to Benefit
One of the first areas to benefit from the AI strategy will be maritime services. New AI systems are set to launch by mid-2025, providing faster and more efficient services in this sector. The AI systems will be expanded to other government departments by the end of the year, with the goal of improving service delivery across all sectors.
Dubai’s Vision for the Future
Dubai’s new AI strategy aligns with its vision to become a global leader in technology and innovation. By embracing AI, the city aims to provide cutting-edge solutions for its residents and businesses, ensuring a higher standard of living and more efficient public services.
